Returns & Refunds
We want you to love every AVREN purchase.
If you’re not completely satisfied, we’re here to help.
Return Eligibility
To be eligible for a return:
- Items must be unused and in original condition.
- Return requests must be submitted within 30 days of delivery.
- Products must be returned with original packaging whenever possible.
For hygiene reasons, worn or washed socks cannot be returned.
Damaged or Incorrect Items
If you receive:
- A damaged item
- A defective product
- The wrong item
Please contact us within 7 days of delivery and include photos of the issue.
We will gladly offer:
- A replacement, or
- A full refund
at no additional cost.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The item is defective
- We shipped the wrong product
In these cases, AVREN will cover the return or replacement cost.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be processed to your original payment method.
Please allow:
- 5–10 business days for the refund to appear on your account.
- Processing times may vary depending on your bank or payment provider.
Non-Refundable Situations
Refunds may not be available for:
- Items returned after the return window.
- Products showing signs of wear, washing, or damage caused by misuse.
- Orders with incorrect shipping information provided by the customer.
Order Cancellation
Orders may be canceled before shipment.
If your order has already been dispatched, it can no longer be canceled and must follow the return process described above.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team.
We typically respond within 24 hours.